Customer Experience strategy & design
Think Human works with organisations and businesses to develop customer-centric strategy and then co-design with you the services, culture, systems and processes that will help to deliver it. We will engage your leaders and staff in research to deeply understand your customers before turning that into actionable strategy and action plans. We can develop a range of implementation and change management tools to guide your progress, and can offer ongoing mentoring support to key leaders as they implement the strategy.
Recent clients include the City of West Torrens, Local Government IT Network (SA), Local Government CX Professionals Network (SA) and ACH Group.