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March 9, 2018

There are two major dynamics that a facilitator needs to navigate successfully: the people in the room, and the issues to be addressed. The cats, and the elephants.

Herding cats

I imagine you’re familiar with the metaphor of herding cats to describe a situation where you...

February 7, 2018

These are the words of a Marketing and Communications Executive when we recently presented back the insights we had gathered from his company’s customers. The interesting question is: what does the executive do now with that insight? 

I have worked in the past with seni...

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