There are two major dynamics that a facilitator needs to navigate successfully: the people in the room, and the issues to be addressed. The cats, and the elephants.
Herding cats
I imagine you’re familiar with the metaphor of herding cats to describe a situation where you...
These are the words of a Marketing and Communications Executive when we recently presented back the insights we had gathered from his company’s customers. The interesting question is: what does the executive do now with that insight?
