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Bringing together strategy, dialogue and design to create more human experiences & more effective organisations
Human-centred, Future-focused
Think Human was born in 2016 (originally as Mel Lambert Consulting) out of a vision to bridge the divide between what human services aspire to do and how they actually operate. We rarely have a blank canvas when it comes to developing services and systems. Nor do we always have the time or the skill-sets to think differently about what we do everyday in human-facing systems. That’s why we use the word ‘redesign’ to capture the value we offer.
The hardest work is not to imagine something new, but to translate what we already do day to day into something that can create breakthrough change for individuals and communities. We start, always, by ‘thinking human’.
“Think Human is easy to deal with, responds quickly, and is flexible to your needs.
Mel is energetic and engaging. Our customers find her easy to work with, which results in positive outcomes for us and our stakeholders.”
SA POWER NETWORKS
— Alex Lewis | Customer Consultation Lead
Our Services
We offer a range of services to help organisations, government agencies and businesses to deliver better services to their customers and communities, whilst building happier and more connected workplaces. All our services are based on best emerging practice and tailored to your needs. 'Off-the-shelf' is not our style!
Our Programs
We offer a small number of programs to complement our service offerings, that focus specifically on navigating key life transitions and designing positive habits. These can be tailored to suit organisational or community settings.
Our Current Opportunities
While some of our work is 'in-house' with clients, we often have opportunities for the general public, or people with specific characteristics, to participate in co-design and consultation. If we have any current opportunities, you'll find them here.
We are working with SA Health to redesign Advance Care Directives...
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Our People
thinking human in all we do
Mel Lambert
Facilitating redesign and leading change
Mel Lambert is our founder. Think Human was created out of her desire to help organisations and government agencies genuinely put people at the centre: to 'think human' in all that they do, from strategy development to service design.
Mel had 20 years experience working in the not-for-profit and government sectors in Australia and the UK where she held development and innovation leadership roles prior to setting up her own business in 2016. She is a qualified Prosci® and Tiny Habits® practitioner and an experienced facilitator, public participation practitioner, co-designer and strategist.
Paul Lambert
Digital health leadership and design
Paul is an experienced health-care leader with more than 25 years experience in health care in Australia and the United Kingdom. With extensive skills in leadership, negotiation and strategic planning, developed in major infrastructure and operational roles in public health, Paul joined the team at Think Human in 2022 to build on his strong consumer focus.
A builder and a collaborator, Paul delivers outcomes in digital health, co-design and health leadership.
Kieron Howland
Bridging the technical and human
Kieron is a lover of clear and efficient process design. Think Human, as a for-purpose organisation, has been an opportunity for him to apply his analytical skills to his desire to improve things for people. His technical background has been valuable in allowing Think Human to adapt to the current environment which requires remote and hybrid engagement.
With qualifications in Behavioural Science, software development and project management, he brings a robust yet pragmatic approach to data collection, and an insightful approach to analysis. He has worked in stakeholder management across private, public and not-for-profit sectors.
Kelly McLean
Magnifying stories of lived experience
Kelly is a massive supporter of a person-centred, "nothing about us, without us" approach. Think Human is an opportunity for her to apply her lived experience of life long disability to improve things for others. Her 11 years working in the not-for-profit disability sector has provided her with exposure to clients of different ages, cultures, experiences and challenges.
With a BA in Library and Information Management, Kelly brings research, analytical and data management skills. Her Certificate 4 in Disability Work and Diploma in Youth Work, have grown her passion for public engagement, community service, and empowering others to achieve their goals.
...and our Associates
building a team to meet your needs
Scott Nell
Scott Nell Consulting
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Scott Nell is an Organisational Development specialist with a passion for applying positive psychology and emotional intelligence principles to drive organisational change. With qualifications in Education and Positive Psychology, he has designed and facilitated programmes in many organisations across multiple sectors.
With a background in theatre, Scott specialises in leadership transformations based on leveraging individual strengths to enhance wellbeing and build highly engaged teams. Scott is a certified practitioner for the MSCEIT, Capfinity Strength Profile, i4 Neuroleader, Hogan suite of Personality Assessments and the Kaiser Leadership Versatility Index.
Lyn Flaherty
Exploring perspectives to facilitate change
Lyn Flaherty joined Think Human as a Consultant in 2020 to pursue her belief in the importance of lived experience and to focus on listening to and acting on the voice of customers to drive organisational change to improve customer experience.
Lyn has held both national and state-based senior marketing and customer research management roles within the corporate and not-for-profit sectors. She is a qualified Prosci® and IAP2 practitioner and is an experienced project manager, researcher, community engagement facilitator, co-designer and analyst. Lyn moved into an Associate role in 2022 to focus on her Master of Social Work studies.
Our Current Opportunities
While some of our work is 'in-house' with clients, we often have opportunities for the general public, or people with specific characteristics, to participate in co-design and consultation. If we have any current opportunities, you'll find them here.
We are working with SA Health to redesign Advance Care Directives...
Our Principles
collaboratiON
We are passionately human-centred and collaborative. We are committed to working with you, not just for you.
OPTIMISM
We are fiercely optimistic when it comes to change. We believe any situation can be improved when the right people are at the table with equitable access to decision-making.
Human connection
We believe real human connection makes everything work better - communities, organisations and systems.
Hospitality
We aim to bring a spirit of hospitality to everything we do, recognising the difference and uniqueness of all people. We acknowledge that this can sometimes be hard.
