Bringing together strategy, dialogue and design to create more human experiences & more productive organisations
Developing organisational strategy with the Board of a 'for purpose' agency
DEVELOPING HUMAN-CENTRED STRATEGY
Inspiring your people to create positive impact
We use a range of analytical frameworks and dialogue-based approaches to help you articulate and implement strategy to set a direction that is both more productive and more humane, delivering increased value to your customers and creating a better experience for your staff.
Synthesising customer research and developing insights with a client
Developing personas with a client to describe differing customer priorities and needs at key points in their journey & differentiate offerings
BUILDING CUSTOMER KNOWLEDGE
Helping you uncover actionable insights to get to know your customers better
We use human-centred design methodologies to help you create systems and build staff capability to connect with and listen to the customer voice and integrate this into your decision-making and business planning. We can help you identify new markets and undertake qualitative research and data analysis to deeply understand new and emerging customer priorities and how best to develop a meaningful value proposition that resonates with your target market.
A customer journey map to increase staff awareness of the customer experience and guide staff practice and behaviours
CREATING COLLABORATIVE CULTURE
Designing organisations where people can be & deliver their best
We use a range of coaching, change management and human-centred design methodologies to help you design your business to maximise productive cross-silo working. We will help you to deliver better outcomes for your customers more efficiently by working more productively together.
Get in touch to find out more about our bespoke program, Bridging the Silos.
Who we are
Building the team that meets your needs
Think Human is driven by Melanie Lambert, an independent, collaborative consultant who will help you orientate every aspect of your organisation towards your customers, their needs and priorities. Melanie is a passionate and creative facilitator, strategist, coach and communicator who enjoys nothing more than putting these skills to use in building the capacity and capability of organisations that are committed to making a positive change.
To support her, Melanie draws in a range of aligned professionals and allies, tailoring the skill set to the specific project needs.